Most Asked Questions
What is Dhakarhat.com?
Dhakarhat.com is an eCommerce website, designed the most convenient way to bring all your favorite products right at your doorstep. Our services amplify to customers all over Bangladesh, becoming the most ideal online shopping platform. At Dhakarhat, we want to deliver gladness to all our customers.
Why shop from Dhakarhat.com?
Dhakarhat.com stands out for its honesty, as we are keeping our promise of providing only warranted and genuine products. All of our products are certified of their legality and backed up by warranty facilities.
We make the products affordable in the market in order to the best deals with the lowest price possible. Our motive is only to offer our customers a great shopping experience, as a result, we make little profit, what’s more, we provide after-sales-services, that no other online shop provides
How do I buy from Dhakarhat.com?
To make your shopping experience amusing, dependable, fast and easy – our website is designed. This is very easy to place an online order at Dhakarhat.com. Follow our guideline, where you can find How To Place an Order section of our page.
How do I Pay?
Now we are only available at cash on delivery. Soon we are going to start various types of payment options.
Do all the products have warranty?
Depending on the purchased product Dhakarhat.com offers various warranties. Most products bring a Parts Warranty, Service Warranty, Brand Warranty and International Warranty on them.
Do you have license for legal operations online?
Dhakarhat.com is designed to make safe and secure transactions for our valued customers.
Dhakarhat.com is fully protected and authorized also our business is licensed and controlled with the maximum priority for the shield of your information.
Are the products Genuine?
Dhakarhat offers the security of unique and genuine products. We follow zero acceptance for copied or fake products and our partner affiliations contain the most well-known international brands and manufacturers, providing only the authentic goods. Moreover, Dhakarhat’s customers get the best of their innovative products by our additional warranty facilities.
If I am not happy Can I return the product?
For all our products We have a 3 Day Easy Return policy which are sold online. If you are hopeless or not inspired with your order, for your happiness we allow returns within 3 Calendar Days.
Is My Account Information Safe?
Yes, all of your data is 100% safe and secure on our website. The payment method is highly encrypted providing further safeguard to our information database.
How to submit complaints, queries, or suggestions?
You can contact us by phone, also email or our social media platforms. For more information, visit our Contact Us page about how to get in touch with us.
If I want to exchange or return the product after THREE days, what to do?
We allow only THREE Calendar days from the day you received your product. Unfortunately, past this date, we do not take refunds, returns or replacements.
How can I develop a replacement or refund for my product?
For your return, you can call our Customer Service at the +88 01714 078797. If your item meets all the requirements for return, please follow the SIX steps stated below:
• Check if your product meets all the requirements.
• Contact Dhakarhat’s customer-care service.
• Fill in the return form given with the invoice.
• Either appoint a rider when you call or drop the product in our office.
• Your return will go through a quality check.
• If authenticated, you will get replacement or refund (whichever you requested).
Are there any hidden charges if I order from Dhakarhat?
No, You only spend what you notice. However, you shall have to pay an extra charge for the home delivery. Moreover, a small installation or fitting charge shall carry if you demand Installation or fitting of the ordered product.